We bring 11+ years of practice to help you navigate the complexities of designing, building, and scaling the right service for your audience.
Enterprise clients work with us to augment their internal resources, taking advantage of our outside perspective and “drop-in” product expertise.
Scale-ups partner with us to validate their products and improve their user experience, making sure they're able to scale with growing needs.
We'll provide your team with tried and tested processes that guarantee quality and speed to market. The biggest benefit? From enterprise to scale-ups, we get your product right the first time.
- 01. Service Design
- 02. Product Design
- 03. Web Design
We help you create service design experiences that customers applaud.
Have you ever wondered what the most effective implementation plan for a new rollout would look like? Or lost sleep thinking about the change management needed for new process improvements?
Our service design experts start by talking directly to your end customers and team members and conducting field studies or workshops that observe what people do—in context. After we uncover the main pain points and opportunities, we map them out so your entire leadership team can visualize the 360-degree perspective.
Finally, we align with you to recommend a business roadmap to tackle in collaboration with your end-users, because involvement early-and-often reduces risks and saves long-term costs.
Strategic Planning
Establish a strategic position and product roadmap.
User Research
Discover insights that drive business value and growth
User Experience
Design intuitive end-to-end journeys for your audience
Interface Design (UI)
Best-in-class visuals that communicate your brand
Product Development
Scalable technical architecture and content infrastructure
Operationalization
Make the intangible, tangible by iterating and improving
“The team's expert leadership and management skills resulted in a successful partnership. By prototyping customer preferences, POWERSHiFTER had a high impact on our TV solutions and its planned market rollout. Effective communication between teams led to clear expectations and an on-time delivery.”
Senior Strategy Manager
TELUS Service Design
Curious to learn more?
Take a test run with us. We aren't just here for large-scale projects, we also love tackling specific problems together in an agile fashion to unlock opportunities.
1-1 Virtual Coffee
(coffee’s on us)
Put pain points in perspective and share your vision
Customer Journey
(one week)
Map out customers' end-to-end experience with your brand
Service Blueprint
(two weeks)
Visualize relationships between internal processes and customer touchpoints
Who we've worked with
The simple advantage
As economic trends fluctuate, brands that invest in simplicity stay top of mind.
Studies show Simplicity works
of customers are willing to pay more for your products & services.
of customers are more likely to recommend your brand.
Sourced from the simplicityindex.com
How we've helped our clients simplify
Saving TELUS customers a call for help
By simplifying their self-serve support portal online, we reduced overall TELUS support costs by 9%.
Shifting Delta Controls to Cloud IoT
We built an innovative web and mobile application that configures their new 03 Sensor Hub 3x faster. Simplicity meant savings for both Delta Controls and its customers.
No heroes, no egos, just a world-class team
Our team of strategy, design, and development experts are guided by senior leaders who have worked with scale-ups and enterprise companies to passionately simplify life’s experiences.
Founder & CEO
JP Holecka
Managing Director
Eilish Kennedy
Director of Business Development
Trevor Westerlund
Senior Design & Product Strategist
Sarah Bain
Director of Delivery & Process
Ted Morgan
UX Lead
Priscilla Ho
Technical Lead
Nathan Marshall
Director of Technology
Cary Newfeldt
Drop us a note.
At POWERSHiFTER, we create innovative experiences that your customers will pay more for, refer more often, and differentiate you from the competition. Ready to unlock value for your brand?
Send us a note or call us at 1 (604) 227-9952
