TELUS needed to get their corporate rewards program to market, and fast. We built a sophisticated digital platform solution with a simple user experience that differentiated TELUS from their competitors.
Launching a reward program for a national telecommunications company.
Services
Co-design workshops
UX research & design
User interface design
Web development
Contentful development
Measurement strategy
The brief.
TELUS wanted to get their corporate rewards program to market, and fast.
In order to differentiate from other telcos, they needed to deliver an online rewards customer experience that surprised and delighted customers. They also needed a service side experience that would make it simple for reps to assist customers in onboarding the program.
The solution.
Power Shifter was a preferred partner and had a long history of working with TELUS. We were excited by the opportunity to deliver a world-class rewards program to the TELUS Team and customers.
With an unmovable deadline for launch, our team moved fast, launching a consumer-side experience that allowed customer to register and redeem points through the TELUS Rewards loyalty program website integrating with Aimia’s API for point redemption.
The outcome.
TELUS Rewards was launched on time and within 6 months of activation achieved the following impressive results:
300k+
enrolled within six months
300K+
enrolled members,
2%
ahead of target,
with activations tracking
22%
ahead of target to date.
On average, Rewards members are sharing higher L2R scores across the enterprise than non-Rewards members.
100% of Rewards CSR team members polled preferred the new agent portal experience to the legacy experience. Their team is “amazed at the simple and more specific layout to help support customers”.
“I wanted to say a HUGE thank you to the Power Shifter team for making our site so user-friendly, with an incredibly clean design that really reflect the TELUS brand. The team was extremely helpful in answering our questions and was able to address and deploy several changes on a whim.”
Product Manager
Consumer Products & Content
TELUS
