How NCIS Revolutionized Maritime Security Operations with a High-Speed, Investigative Intelligence Platform
National Crime Investigative Services (NCIS) partnered with Power Shifter to deliver a pioneering digital application that transformed maritime security and risk investigation. Through innovative user-centric design and optimized intelligence data visualization, NCS now provides faster, more actionable insights, strengthening global maritime security operations.
Services
User interviews
Competitive research
MVP scope definition
Technical architecture design
Competitive research
MVP scope definition
Technical architecture design
UX design
UI design
Front-end/Back-end development
API integration
UI design
Front-end/Back-end development
API integration
The brief.
Addressing Evolving Maritime Security Challenges
NCIS, a leader in technological solutions for threat detection and intelligence, faced:
- An evolving global threat landscape demanding real-time maritime situational awareness.
- The need to modernize legacy systems and streamline investigative workflows.
- Challenges in integrating complex data from multiple sources into a unified intelligence platform.
- A goal to accelerate operational response times and deliver critical insights to international security teams.
The Challenge
Navigating Complexity with User-Centered Innovation
NCS’s teams encountered key pain points:
- Cumbersome, disjointed legacy systems slowing down investigative processes.
- Data silos preventing holistic maritime intelligence views.
- User friction in critical moments impacting situational response and decision-making accuracy.
The solution.
A Unified, High-Speed Maritime Intelligence Platform
Agile UX & Prototyping Approach
Power Shifter led:
- In-depth user journey workshops with field agents and security analysts.
- An agile, rapid prototyping sprint to test new workflows and interface ideas.
- UX/UI design focused on simplifying data visualizations and streamlining reporting processes.
Optimized for Speed & Scalability
- Implemented speed optimizations ensuring fast-loading interfaces even with large datasets.
- Delivered a responsive, mobile-friendly platform to enable on-the-go field investigations.
Enhanced Investigative Capabilities
- Unified data sources into a centralized intelligence dashboard.
- Delivered advanced visualizations, mapping tools, and real-time threat alerting for accelerated actionability.
The outcome.
The Outcome: Faster Decisions, Deeper Insights, Stronger Security
- Accelerated investigative workflows and reporting timelines.
- Unified, real-time situational awareness across global maritime security operations.
- Improved user satisfaction among security analysts and field teams.
- Positioned NCS as a digital innovation leader in crime services and maritime security intelligence.
