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Restoring Trust in Public Consultations

By simplifying the process, we created the foundation for a scalable digital platform that will enhance public trust, improve identification issues, and reduce overall project costs.
Services.
  • Service Design
  • UX Research
  • Usability Testing
  • User Experience Design
  • Content Strategy
BC Government case study icons

The Brief.

The Government of British Columbia's public consultation process is undergoing a digital transformation. Online platforms already existed, but very few felt comfortable using an advanced verification process. To improve civic engagement, it was critical that the Government determined and addressed all barriers before implementation.

The Solution.

We conducted two co-design workshops and numerous stakeholder interviews to better understand the public's hesitation with using the online platforms. The output led to three distinct personas that served as our lenses to evaluate the consultation process.

BC Government whiteboarding session
Discussion in front of whiteboard
Sticky note exercise
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Drop us a note.

At POWERSHiFTER, we create innovative experiences that your customers will pay more for, refer more often, and differentiate you from the competition. Ready to unlock value for your brand?

Send us a note or call us at 1 (604) 227-9952

Simply better digital.
228 East Georgia Street, Unit 300
Vancouver, BC
V6A 1Z7
+1 (604) 227-9952
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